Terms and Conditions


Terms and Conditions

Complaints and difficulties
Please inform us of any problems immediately. We will deal with them straight away. If a serious problem arises that we cannot resolve by the evening, we will book you into alternative accommodation of a similar standard.

Cancellations and changes

Payments are non refundable 14 days prior to arrival. However, if we manage to re-let the property, we will refund you in full, less your reservation deposit. We recommend you take out travel insurance to cover against unforeseen circumstances. We reserve the right to cancel your stay at short notice if unexpected circumstances arise. In this case, we will refund you the cost of your stay in full or offer you an alternative date.

Use of property
Only the agreed number of guests must stay at the property. We do not accept children aged between 18 months and 14 years unless by prior arrangement.

Extreme weather
We will not issue a refund if extreme weather prevents you from travelling so recommend you take out holiday insurance to cover for this eventuality.

Fair usage policy
Toilettries bottles left empty or removed from the property will be charged at € 15 each.

Fire risk
Barbecues and smoking indoors is strictly forbidden.

Right to evict
The owner reserves the right to evict guests without compensation in the case of anti-social behaviour, unreasonable breakages, if smoking restrictions are not observed, if visitors are causing a fire risk, if the accommodation is being misused, or if there is a breach of these terms and conditions.

No tenancy

The agreement is for the reservation period only and is not intended to create the relationship of landlord and tenant between the visitor and the owner. The visitor shall not be entitled to a tenancy, or to any assured shorthold or assured tenancy or any statutory protection under the Housing Act 1988 or other statutory security of tenure now or upon termination of the agreement.

Keys
Lost keys will be charged at € 15 per key and € 60 for the main building entrance bip.

Bovey Castle membership card
Loss of the Bovey Castle membership card will be charged at £20. You will be required to post the card back to us if you take it away with you. You will be charged £5 for each day it is missing.

Accidents, injury and personal property
The owner has no liability to you for the death or personal injury to you or any member of your party. We suggest you take out travel insurance to cover you for personal injury during your stay. We are not responsible for any loss, damage or theft to your personal property during your stay.

Right of entryWe reserve the right to enter the property to inspect it or carry out necessary repairs or maintenance during your stay.

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